Frequently asked questions.

Pipster is a proprietary trading firm for traders who want to treat trading like a real profession, refining their edge, becoming consistently profitable, and working toward full‑time trading with firm capital and professional‑level resources.

Pipster is for retail traders at any level who want to improve, prove they can be consistently profitable, and open the door to full‑time professional trading.

“Up to $200k” refers to the maximum total simulated funded account size you can hold with Pipster at any one time. This is currently capped at two funded accounts, for example two separate $100k accounts. “Up to 90% profit split” refers to the highest share of simulated trading profits that can be paid out to you as performance‑based rewards. The standard rate is 80%, however the Pipster risk team may, at their discretion, increase an individual trader’s profit split from 80% up to 90%. The size of your funded (simulated) account(s) and the profit split you receive depends on which programme you choose and how far you progress. Not all traders will reach the maximum funding level or the highest profit split.

Yes, we work with selected affiliates and partners. Affiliates must follow our marketing guidelines, which prohibit misleading claims, unapproved financial promotions, or positioning Pipster as a gambling product. We may suspend or terminate affiliate accounts, or close referred trader accounts, where promotions are non‑compliant or misleading. See the “Partners” page on our website for further details.

We accept the following payment methods: Card Payments: Visa and Mastercard debit and credit cards. Payments are processed securely and confirmed instantly. Apple Pay: Pay instantly using Apple Pay on supported devices (iPhone, iPad, Mac with Safari). Just tap the Apple Pay button at checkout. Cryptocurrency: We accept a range of major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT (TRC20, ERC20, BEP20), USDC (ERC20, Solana), Litecoin (LTC), Solana (SOL), and BNB. When you select crypto at checkout, you will be shown a deposit address and QR code. Payments are confirmed automatically once the blockchain transaction is verified. All prices are displayed in USD. Crypto payments are converted at the current market rate at the time of payment.

Our evaluation process operates entirely in a simulated trading environment. We offer three challenge types: One Phase Challenge: Complete a single evaluation phase with 10% target profit, 4% daily drawdown limit, 8% maximum drawdown (static), 5 minimum trading days, and unlimited time to complete. Two Phase Challenge: Phase 1: 8% target profit, 5% daily drawdown, 10% maximum drawdown (static), 5 minimum trading days, unlimited time Phase 2: 5% target profit, 5% daily drawdown, 10% maximum drawdown, 3 minimum trading days, unlimited time Funded Account (Instant): Bypass evaluation phases and start with a funded account featuring 3% daily drawdown, 10% maximum drawdown (trailing).

You have access to 100+ instruments across five asset classes: Forex (50 pairs): All major, minor, and exotic pairs including EUR/USD, GBP/JPY, USD/ZAR, and more. Indices (10): US500, US30, US100, GER30, UK100, JAP225, AUS200, and more. Commodities (12): Gold (XAU/USD), Silver (XAG/USD), Brent Oil, WTI, Natural Gas, Coffee, Cocoa, Copper, and more. Crypto (22): Bitcoin, Ethereum, Solana, XRP, Cardano, Litecoin, Dogecoin, Chainlink, and more. Metals & Other (8): Aluminium, Zinc, Platinum, Palladium, and European indices (FRA40, ITA40, SPA35, SUI20). All instruments are available on the Match-Trader platform with competitive spreads and up to 100x leverage on forex pairs.

Minimum trading days vary by challenge type and phase: One Phase Challenge: 5 minimum trading days in the evaluation phase Two Phase Challenge: 5 minimum trading days in Phase 1, 3 minimum trading days in Phase 2 All Funded Accounts: 5 minimum trading days required before being eligible for a payout A minimum trading day (shown as “Trading Days” on your dashboard) is any calendar day where: • You place at least one trade; and • You generate a profit of at least 0.5% of the initial account balance on that day.

Is there a time limit to complete the challenge or phase? No, there is no time limit. You have unlimited time to complete each challenge phase. Take as long as you need to demonstrate consistent performance and hit your profit target. What is the inactivity limit? If you do not place a trade for 60 consecutive calendar days, your account will be considered inactive and may be terminated. The inactivity period is measured from the date of your last executed trade. To maintain an active account, you must place at least one trade within this timeframe.

This rule applies to Instant Funded accounts only. It does not apply to challenge accounts or standard funded accounts (1-Phase or 2-Phase). On Instant Funded accounts, you must not risk or lose more than 3% of your account balance on any single trade idea. This is a hard rule — breaching it can result in immediate account closure and payout cancellation. What counts as a “trade idea”? All open positions on the same instrument, in the same direction (all buys or all sells), count as one trade idea. The total risk includes: • Open and closed losses • Spread and commission • Slippage How it’s calculated Max risk = 3% × account balance Example Account balance: $2,500 Max allowed loss per trade idea: $2,500 × 3% = $75 A trader opens several BTCUSD positions in the same direction. The realised losses come in at $58.52, $32.53, and $28.16 — totalling $119.21. That’s well above the $75 limit, so the account is in hard breach. Why this rule exists It prevents gambling-style, all-in trades and ensures funded traders manage risk the way a professional would. Combined with the stop loss requirement and the Risk Mode tool in Match-Trader, staying within this limit is straightforward if you size your positions properly before entering.

Loss limits vary by challenge type and carry through to your funded account. One Phase Challenge (and when funded): • Daily drawdown: 4% • Maximum drawdown: 8% (static) Two Phase Challenge (and when funded): • Daily drawdown: 5% • Maximum drawdown: 10% (static) Instant Funded Account: • Daily drawdown: 3% • Maximum drawdown: 10% (trailing, locks at 96% threshold) Static vs Trailing: • Static — calculated from your starting balance and never changes • Trailing — follows your highest equity in real time until it reaches the threshold, then locks in place Example (Trailing on a $100,000 Instant Funded account): Trailing drawdown is 10%, so your initial limit is $90,000. If your equity rises to $110,000, the limit moves up to $99,000 (10% below the new high). However, the 96% threshold means the limit can never rise above $96,000. Once it hits $96,000, it locks there permanently — even if your equity keeps climbing. Breaching either the daily or maximum drawdown limit results in evaluation failure or funded account termination.

News trading is allowed, except for bracket strategies placed around news releases. Bracketing refers to placing both a BUY STOP and SELL STOP order at the same time before a news announcement, so that whichever direction the market moves, one order triggers—and potentially, both if volatility is high. This type of strategy is not permitted. You are allowed to hold open trades during news events across all our programs. However, you cannot execute new orders within 5 minutes before or after a high-impact news release. For reference, we use the Forex Factory Calendar and follow our server time to determine scheduled high-impact events. Example: If U.S. CPI is announced at 15:30 server time, no new orders should execute between 15:25 and 15:35. This restriction exists because of the extreme price volatility and slippage that occur during major news events—conditions under which these fast-execution strategies would not produce realistic profits in a live market environment. Violating this rule may result in profit removal or, in more serious cases, account termination for breaching the agreed terms.

During the 1-Step or 2-Step Challenge, you do not need to close positions overnight or over the weekend — you can hold trades continuously without restriction. However, once you become a Pipster Funded Trader (or purchase an Instant Funded Account), you must close all open positions before the market closes for the weekend.

The following activities are strictly forbidden: Insider trading and use of non‑public information — Entering, managing, or closing positions based on material non‑public information, confidential data, or any information obtained in breach of a duty of trust or confidence (including, but not limited to, inside information from employers, clients, counterparties, or service providers) is strictly prohibited. Traders must only trade on information that is lawfully obtained and generally available to the public under applicable market‑abuse, insider‑dealing, and securities laws. Any suspicion that a Pipster account is being used to trade on inside or otherwise non‑public information may result in immediate suspension, closure of all accounts, invalidation of trades, and notification of relevant authorities where required. Inconsistent Strategy Between Phases — Materially altering your trading style or risk profile after transitioning from a Challenge Account to a Funded Account in a manner inconsistent with the behaviour used to satisfy the Evaluation criteria. This includes, without limitation: significantly increasing typical position size or overall exposure relative to the Challenge phase; switching from predominantly medium or long‑term trading to ultra‑short‑term scalping; concentrating trading in products, sessions, or patterns that were not used during the Evaluation for the purpose of exploiting perceived platform, liquidity, or pricing differences; or otherwise trading in a way that does not reflect the risk management, consistency, and discipline demonstrated during the Challenge. Latency / price‑feed arbitrage — Using delays, discrepancies or glitches between data feeds, price streams, or execution venues to capture risk‑free profits (e.g. latency arbitrage, bad‑tick exploitation, misquote abuse, or trading solely on off‑platform price leads). High‑frequency / tick scalping and server spamming — Placing an abnormally high number of ultra‑short‑term trades (often opened and closed within seconds), tick‑scalping at unsustainable speeds, or sending excessive orders/requests that overload or “spam” the trading server. Gap, news‑gap and toxic‑flow strategies — Systematically targeting gaps or illiquid moments (e.g. just at market open/close or after major news) purely to exploit temporary pricing or execution anomalies (gap trading, news gaps, or other “toxic flow” patterns). Hedging and opposite‑direction account structures — Opening long and short positions on the same symbol in the same or related accounts, or running opposite strategies across multiple accounts (including accounts held by different people) to create a net risk‑free position for the group. Account arbitrage and multi‑account abuse — Coordinated trading between two or more accounts to manufacture artificial results, including account mirroring, reverse trading between accounts, account churning, or any structure where one account is intentionally sacrificed to benefit another. Abusive copy trading and trade‑for‑hire — Managing or trading other users’ accounts without permission from Pipster, selling or renting strategies tied directly to evaluation/funded accounts, or participating in large copy‑trading networks that replicate identical trades across many accounts to gain an unfair advantage. Unapproved Expert Advisors (EAs), bots, or automation — Using third‑party/off‑the‑shelf EAs, arbitrage bots, latency tools, or any automated system whose primary purpose is to exploit execution, feed, latency, or news gaps; only approved tools used purely for risk or trade management are permitted. Exploiting technical issues or platform errors — Trading that relies on obvious technical problems, such as wrong prices, frozen quotes, platform outages, incorrect swaps/commissions, or any other execution anomaly, instead of genuine price movement. Martingale, grid, or similar progressive strategies — Employing strategies that involve progressively increasing position sizes after losses (e.g., Martingale doubling), placing orders at fixed price intervals to average into positions (grid trading), or any similar systems that escalate risk exposure in an attempt to recover losses, as these promote unsustainable gambling-like behavior. Abnormal or gambling‑style risk taking — Position sizing, exposure, or trade frequency that is clearly inconsistent with normal trading behaviour and is used solely to game the evaluation model (e.g. repeated all‑in trades, extreme one‑off position sizes, or stacking highly correlated positions to circumvent risk limits). Any activity that falls into the spirit of these examples may be treated as a prohibited trading practice, even if not explicitly listed. Violations can result in trade invalidation, removal of profits, failure of evaluations, termination of funded accounts, and permanent restriction from future Pipster programs.

Most conventional trading strategies are allowed on Pipster, as long as they reflect genuine trading behaviour, respect risk limits, and do not fall into Pipster’s list of prohibited or abusive practices. Allowed strategy types Scalping, intraday, swing, and longer‑term position trading are all permitted, provided you trade within Pipster’s daily loss, max loss, and drawdown rules and respect any news/holding restrictions set for your program. Both discretionary and systematic approaches are allowed, so you can trade manually or use rules‑based methods that mirror how a normal trader would operate in live markets, without relying on latency, gaps, or technical exploits. Use of EAs, algos and tools Expert Advisors (EAs), indicators, and trade‑management tools are allowed when used for legitimate purposes such as executing your strategy, managing stops, and automating entries/exits in a normal way. EAs or bots whose main “edge” is high‑frequency tick scalping, latency/price‑feed arbitrage, server spamming, or other behaviours described in the prohibited‑strategies section are not allowed and may lead to invalidation of results or account closure. Multi‑account and hedging behaviour You may hedge or manage risk within your Pipster account (for example, scaling in or out, or hedging correlated exposure) so long as the intent is genuine risk management and not to create risk‑free or manufactured outcomes across multiple accounts. Any coordinated activity between accounts (yours or others) that effectively turns multiple Pipster accounts into a single hedged/arbitrage structure is treated as a prohibited practice, even if each individual account appears to follow the basic rules.

Copy trading is not allowed on Pipster. Pipster’s purpose is to help traders develop into confident, self‑sufficient traders who can analyse markets, build their own strategies, and manage risk independently, rather than relying on copying the decisions of others.

High‑frequency trading (HFT) is not allowed on Pipster accounts, as it falls under prohibited high‑frequency / tick‑scalping and server‑spamming behaviours that abuse execution and infrastructure rather than reflect normal trading. Any profitable trade that is opened and closed within 60 seconds is treated as high‑frequency activity and therefore a breach of our terms and conditions; this may result in offending trades being cancelled, account termination, or both. Important: this rule applies to profitable trades only. If you open a position and close it (or get stopped out) within 60 seconds at a loss or breakeven, this is not considered HFT. Cutting a losing trade quickly is good risk management, not high‑frequency trading.

Martingale, grid, and similar doubling‑down or averaging‑up/averaging‑down strategies are not allowed on Pipster accounts, because they fall under abnormal or gambling‑style risk taking and can be treated as prohibited trading practices. Strategies that repeatedly increase position size after losses (Martingale, anti‑Martingale, recovery grids, “double or nothing” approaches, etc.) create extreme, one‑off or escalating exposure that is inconsistent with normal, sustainable risk management and are therefore forbidden. Any approach that stacks multiple highly correlated positions, pyramids aggressively, or otherwise uses compounding size primarily to game the evaluation model rather than express genuine, controlled risk will be treated as abnormal or gambling‑style risk taking and can result in profit removal, evaluation failure, or funded‑account termination. Pipster expects position sizing and trade frequency to remain within reasonable, repeatable risk parameters, with exposure that can be justified by the trading plan rather than by recovery or “chasing losses” logic. Standard discretionary or systematic strategies that scale in or out modestly, with clear stop‑losses and defined maximum risk per idea, are generally acceptable, provided they do not resemble Martingale, grid‑style recovery systems, or other structurally dangerous money‑management schemes.

Forex (FX) — Up to 1:100 Indices — Up to 1:30 Commodities — Up to 1:20 Metals — Up to 1:10 Crypto — Up to 1:2 At Pipster, leverage is designed to help safeguard our traders by reducing the likelihood of excessive exposure to market risk. Maximum leverage limits vary by asset class because different markets have different volatility profiles and gap risks. Leverage levels and margin requirements may be adjusted at any time at the discretion of the Pipster risk team, including on a per‑user basis where appropriate for risk management, operational, or regulatory reasons. Leverage terms may also differ between challenge accounts, funded accounts, and instant funded accounts, and between different programme types within each category. Trading with leverage involves a high risk of loss. Traders should always size positions based on their own risk tolerance and strategy rather than simply using the maximum available leverage. Nothing in this FAQ constitutes investment advice, and leverage parameters are subject to change without prior notice.

RISK LIMITATION RULE — A trader must not risk more than 50% of their permitted daily drawdown on any open position or combination of positions at any time. This rule applies to all funded accounts and instant funded accounts. This rule is designed to reflect professional risk management standards used in institutional trading environments, helping to prevent outsized, highly speculative exposure that is inconsistent with disciplined, skill-based trading. Example: You have a $100,000 funded account with a 5% daily drawdown limit. • Your permitted daily drawdown = $100,000 × 5% = $5,000 • Maximum risk allowed on any open position(s) = $5,000 × 50% = $2,500 If you open a trade (or multiple trades) where your total exposure exceeds $2,500 in potential loss at any point, you are in breach of this rule. Another example with an Instant Funded account: You have a $50,000 instant funded account with a 3% daily drawdown limit. • Your permitted daily drawdown = $50,000 × 3% = $1,500 • Maximum risk allowed on any open position(s) = $1,500 × 50% = $750 If your combined open risk exceeds $750 at any time, you are in breach. STOP LOSS REQUIREMENT — Every position must have a stop loss order placed within 60 seconds of opening the trade. This is mandatory and failure to comply will constitute a breach of our trading rules. Stop loss orders may be amended at any time, but must remain active for the duration of the trade. Trading in a manner that exceeds these limits will be treated as gambling-style behaviour and will be considered a breach of our trading rules.

No. Pipster does not have a consistency rule. There is no limit on how much of your total profit can come from a single trading day, and your payouts will never be held or delayed for consistency reasons. We removed it to keep the rules simple and fair: trade your strategy, hit the profit target, stay within the drawdown limits, and request your payout.

Our rules are designed to measure risk management and consistency, not to make success impossible. Targets and limits are calibrated using real trading statistics and industry‑standard prop‑trading risk parameters. Many traders will not pass on their first attempt, but consistently profitable traders who manage risk and avoid large drawdowns should find the rules challenging but achievable.

Competition accounts have simplified rules compared to standard challenges — no profit targets, no minimum trading days, no stop loss requirements, no HFT restrictions, and weekend holding is allowed. The only rules: • Daily drawdown: 5% (from opening equity each day) • Maximum drawdown: 10% (static, from starting balance) Breach either drawdown limit and your competition account is terminated. The trader with the highest profit at the end of the competition wins. The leaderboard updates daily at 1pm UTC.

Your account has two separate drawdown limits running at all times: a daily one that resets every trading day, and a maximum one that runs for the life of the account. Breach either, the account is terminated. Daily drawdown – always static, every product At the start of each trading day (22:00 UTC, New York session rollover), we record your equity. That becomes your day’s baseline. Your daily drawdown limit sits at a fixed percentage below it and does not move for the rest of the day, even if your equity rises. Example on a $100,000 account with a 5% daily drawdown: • Equity at 22:00 UTC: $100,000 • Daily breach level for the day: $95,000 • If equity drops below $95,000 at any point in the day, the account breaches, even if it recovers later. This applies to every product: 1‑Phase, 2‑Phase, Instant Funded, and Competition. Maximum drawdown – static on most products, trailing on Instant Funded Static (1‑Phase, 2‑Phase, Competition): calculated once from your starting balance and never moves. On a $100,000 account with 10% max drawdown, the breach line is $90,000, for the lifetime of the account. Trailing (Instant Funded only): follows your highest equity, called the High Water Mark (HWM). As your equity makes new highs, the breach line moves up with it. It never moves down. Once the breach line reaches 96% of your starting balance, it locks there permanently and becomes static. Example on a $100,000 Instant Funded account with 10% trailing drawdown and a 96% lock: • Starting breach level: $90,000 • Equity rises to $110,000, breach level moves to $99,000 • The breach level can rise no higher than $96,000 (96% of starting balance) • Once at $96,000, it locks there, regardless of how high your equity goes Summary by product: • 1‑Phase Challenge (Eval + Funded): 4% daily static, 8% max static • 2‑Phase Challenge (P1/P2/Funded): 5% daily static, 10% max static • Instant Funded: 3% daily static, 10% max trailing (locks at 96%) • Competition: 5% daily static, 10% max static

Pipster measures trading days using the New York forex session rollover at 5:00 pm Eastern Time (ET), which corresponds to 10:00 pm UTC during standard time and 9:00 pm UTC during U.S. daylight saving time. A trading day runs from 5:00:01 pm ET (10:00:01 pm or 9:00:01 pm UTC, depending on season) on one calendar day to 4:59:59 pm ET (9:59:59 pm or 8:59:59 pm UTC) on the next calendar day. Any trade opened or closed after 5:00 pm ET (corresponding UTC time) counts toward that new trading day. Trades opened or closed after 5:00 pm ET (corresponding UTC time) on the following day count toward the next trading day. This structure aligns Pipster’s daily rules and limits with the standard global forex market session rollover.

For the purposes of Pipster’s news‑related trading rules, “high‑impact news” means events marked as red‑folder, high‑impact releases on the following public economic calendars: • ForexFactory.com – red‑folder, high‑impact events • Myfxbook.com – red‑folder, high‑impact events Pipster applies specific restrictions around opening or closing trades close to such events (5 minutes before or after a release). Time windows will be measured by reference to the scheduled release times shown on these calendars, using their stated time zone and the equivalent UTC time.

Your first payout is eligible after 14 days, then weekly thereafter based on your funded account performance. To be eligible for a simulated payout: Minimum Requirements: • Complete the minimum trading days (5 days by default, unless configured otherwise) • Maintain positive simulated profit • Comply with all challenge rules and risk limits • Meet the minimum payout amount ($100 for most challenges, unless specified otherwise) Profit Split: You receive between 80‑90% of simulated profits, depending on your challenge configuration (default 80% unless otherwise specified). An increase to 90% may be granted to traders who demonstrate consistent profitability and is applied at the discretion of the risk team on an ad‑hoc basis, following an account review with the trader. As Pipster is a new prop‑trading firm currently operating in a beta launch phase, simulated payout amounts for new challenge and funded accounts purchased in the first six months after launch are capped at 12% of the starting account balance. Payouts for any reward or free challenge and funded accounts are capped at 6% of the starting account balance. This cap is in place to ensure we can support withdrawal requests for all eligible users in a fair and sustainable manner.

You can withdraw via RISE or Bank Transfer or directly through cryptocurrency.

Yes. We use Veriff for KYC (Know Your Customer) identity verification, and it must be approved before we can process any payout from a funded account. KYC is a payout gate, not a progression gate. You do not need to complete it to buy a challenge, pass your evaluation, or start trading a funded account. It only needs to be approved before your first withdrawal. Starting KYC: • It’s free, with no cost to verify your identity. • It’s self‑service from your dashboard, and you can start at any time, including before you purchase an account, so you’re ready ahead of your first payout. • Verification is tied to your email, so a single approval covers all of your accounts. What you’ll need: Veriff supports identity verification in 230+ countries and territories and accepts over 12,500 document types. You’ll need a valid, government‑issued photo ID, typically one of: • Passport • National ID card • Driver’s licence • Residence permit You’ll photograph your document and take a quick selfie so Veriff can match your face to the ID. You can check whether your country and document are supported on Veriff’s supported countries page: https://www.veriff.com/supported-countries To avoid any delay on your first withdrawal, we recommend completing KYC early rather than waiting until you’re ready to request a payout.

Possibly. If you choose to receive your payout via RISE (Riseworks) and you are not already enrolled with them, RISE will run their own KYC/verification process as part of setting up your payout. This is separate from Pipster’s Veriff KYC and is handled directly through RISE. Completing Pipster’s identity verification does not automatically satisfy RISE’s requirements, and vice versa. If you’d prefer not to go through a second verification step, you can choose Bank Transfer or cryptocurrency as your payout method instead.

14-Day Withdrawal Period: You may request a refund within 14 calendar days from your purchase date, provided you have not executed any trades on your Challenge Account and submit your request in writing to support@pipster.io. For the complete Cancellation and Refund Policy, please refer to our full Terms available at www.pipster.io.

No. “~1h average payout time” is an operational target based on typical processing times once a payout is approved. Actual processing times can be shorter or longer depending on payment providers, KYC/AML checks, weekends/holidays, and support volumes. We will always aim to process payouts as quickly as possible, but we can’t guarantee a specific time.

Pipster (Data Vantix Ltd) is not authorised or regulated by any financial services regulator, including the Financial Conduct Authority (FCA). We do not hold or require any financial services licence or authorisation, as our services do not constitute regulated financial activities under UK law.

No. Pipster’s services do not constitute gambling, betting, or gaming activities as defined under UK law. Our platform is a technology service providing data analytics, software tools, and simulated environments for informational and educational purposes only.

When you purchase a Pipster account, you’re getting access to a simulated trading environment. We use real-time market data to create authentic trading conditions—accurate prices, spreads, and market depth. No real money or live trades are involved.

Payouts received through Pipster may constitute taxable income under the laws of your jurisdiction. You are solely responsible for understanding and complying with your tax obligations. Pipster does not provide tax advice. Please consult a qualified tax professional for advice specific to your circumstances.

Pipster is a simulated trading environment only. All Challenges and Funded Accounts take place on demo/simulated balances and do not involve the execution of orders in live financial markets. We do not hold client trading accounts, we do not execute trades on your behalf, and we do not provide brokerage services or investment advice. Any “profits” and “losses” shown on your Pipster account are virtual figures used to measure your performance against our rules. When you qualify for a Funded Account, you may become entitled to performance‑based rewards (profit share payouts) calculated from your simulated trading performance. These payouts are paid by Pipster as rewards from our business revenues and are not withdrawals of client money from any broker account.

No. Pipster is not a gambling product. You are not placing bets, playing games of chance, or staking money on uncertain odds or outcomes. Our programmes are skills‑based trading evaluations run in a simulated environment. You pay a fee to access the platform and be assessed against clear, pre‑defined trading rules. Any payouts you earn are performance‑based rewards funded by Pipster’s business revenues, not “winnings” from a gambling pool or casino‑style game. Because we do not offer games of chance or operate a betting pool, Pipster is not licensed or regulated as a gambling operator. However, we still apply strict rules, risk controls and compliance checks to keep the programme fair and to prevent abuse.

Pipster is a simulated trading and trader evaluation platform. We do not provide brokerage services, hold client trading accounts, receive or transmit client orders, or execute trades in live financial markets on your behalf. Because of this, our services do not currently fall within the scope of authorisation for investment firms under UK financial services regulation. We are therefore not authorised or regulated by the UK Financial Conduct Authority (FCA) or by an equivalent investment services regulator in other countries. We still take regulatory risk and consumer protection very seriously. We design our platform so that users do not deposit trading capital with us, and we avoid activities that would require investment firm permissions, such as giving personalised investment advice or managing portfolios. We also monitor legal and regulatory developments in the prop‑trading and simulated trading space and will adapt our approach where needed.

Pipster has two platforms: Dashboard — www.pipster.io/dashboard Your central hub. View your challenges, request payouts, enter competitions, track the leaderboard, and manage your account. Sign in with your email using a magic link. Trading Platform — prop.pipster.io Where you view available asset classes, place trades, and manage your positions. You’ll receive login details by email for each phase of your challenge and again when you become funded. Login credentials are emailed from support@pipster.io. Check your junk folder if you don’t see them.

Yes. The Pipster app is available for both iOS (iPhone and iPad) and Android, giving you a fast way to keep track of your accounts wherever you are. Think of it as your dashboard companion. Placing trades is still done on the Match‑Trader trading platform, while the app is built for monitoring and managing your progress. With the app you can: • Log in securely and passwordlessly using a magic link sent to your email • See an at‑a‑glance home summary, including total P&L across your funded accounts, how many are active, and any urgent alerts such as breaches, KYC, or accounts near their limits • View each account in detail: balance, equity, P&L, daily and maximum drawdown, and your profit target • Track your open positions and closed trades together in one place, clearly labelled • See your trading rules grouped by category, plus whether the market is currently open or closed • Follow the economic calendar for upcoming high‑impact news • Track your Academy progress, including your current pathway, next lesson, and certificates • Stay on top of notifications (breach alerts, drawdown warnings, and payout updates) in an in‑app feed, with preferences you control • Contact support directly from the app Download it on iPhone and iPad from the Apple App Store: https://apps.apple.com/app/id6780278380 Download it on Android from Google Play: https://play.google.com/store/apps/details?id=io.pipster.mobile

Match-Trader with MT5 coming soon.

New to Match-Trader? This short walkthrough covers everything you need to get started — from navigating the market watch and chart workspace to placing, modifying, and closing trades. It also covers order types, open positions, and trade history so you can hit the ground running.

Match-Trader has a built-in Risk Mode that automatically calculates your position size based on how much you’re willing to lose on a trade. It’s found inside the Open Position / Pending Order form under Advanced Order. To use it, just set two things: • Stop Loss — in price or points • Risk Amount — in your account currency or as a percentage of your balance The platform then calculates the correct volume for you. No more manual lot-size maths — just define your risk and go.

Live Chat — Any time 24/7 Email — support@pipster.io

For access to Match-Trader please go to https://prop.pipster.io/login and select “Forgot your password” For access to the Pipster Dashboard please go to https://www.pipster.io/auth/login and request a new login link.

For general support, you can reach us via the in‑app chat or by emailing support@pipster.io. If you have a concern or complaint about our service, please contact us and give us a chance to investigate. The fastest way to reach us is by emailing support@pipster.io, including your name, account number, email and a brief description of what’s gone wrong. We’ll acknowledge your complaint and aim to respond within 5 business days, although more complex issues (for example, compliance reviews or payment investigations) may take longer to resolve.

We aim to have human support coverage across all major trading sessions so you can reach a real person when it matters most. There may be short periods with slower response times (for example, during peak demand or system incidents), but our goal is to provide responsive, human support rather than leaving traders with bots only.

See our Privacy Policy and Data Protection Statement for full details on how we collect, use, and protect your personal data. By using Pipster, you consent to these practices. Full Privacy Policy available at www.pipster.io.

We use your personal data to: create and manage your account, deliver the platform and any paid services, run risk and fraud checks (including KYC/AML where required), improve our products, and contact you about your account and relevant features. For full details, including how long we keep data, how we use automated systems, and how we handle international transfers, please see our Privacy Policy. https://www.pipster.io/privacy